Image ©Aleksandra Prlincevic Milovic

Support for our Customers

We know how frustrating it can be to wait for assistance when you are up against deadlines. During office hours, our website live chat feature enables you to connect straight to a real member of our team at the earliest possible opportunity. Outside of office hours, the chat feature will permit you to send a direct message to the correct department, where the first available member of our team will respond to your query as soon as they are back in the office.

search tips

There are a number of ways you can search for images through the shotbywomen platform.

Search bar

by entering a word relevant to the subject or feel of the images that you are looking for.

Hamburger menu on the top left of the page takes you to a list of links to search the collection based on use requirements, and usage history, as well as curated galleries and stories.

Advanced search list for more specific search requirements can be accessed by clicking on the button with the two arrows to the left of the screen

curated galleries

We have curated galleries to help you find the images you are searching for based on subject or mood. They can be accessed via the home page, the search list or the ‘galleries’ link in website footer

Within each category on the main gallery page, there are a number of sub-category galleries to guide you to the relevant content.

lightbox

The lightbox feature allows you to add or remove selected images making it easy to refer back to your first edit at any point while you continue with your search.

These lightboxes can be shared via a link for collaborative decision making.

When you are ready to make your final edit, you can simply add your selected images straight from the lightbox to the shopping cart ahead of purchase.

cart

Selected images can be added to your shopping cart at any stage, and from any page on which they are visible, simply by clicking on the ‘add to cart’ icon under the image.

When you are ready to make your purchase, you can find all the images you have sent to the cart, by clicking on the ‘shopping cart’ icon in the top right of the page. You can click on 'pricing' to use our calculator where you can select all your image usage requirements including type of use, placement, size, territory, print run, duration. Or you can speak to us directly to discuss your requirements for a more specific quote.

bespoke services

At SHOTBYWOMEN we know that one size does not fit all when it comes to licensing images. Our dedicated team are here to assist you every step of the way, no matter how complex your licensing needs might be.

Accessed via our online chat function, phone or email, we offer you a bespoke services in picture research and licensing for both commercial and editorial use. In addition, end-to-end assignment production services are offered through our assignments specialist team at Female Perspective

We hope you have found these general tips useful. Please reach out to us for support at any stage should you need it.